Customer Success Agent

Job description

About the role

Social Discovery Group is hiring a full-time remote customer-support professional to assist users across its international online platforms. The role combines customer guidance, issue resolution, retention and consistently high service standards.

Location eligibility: The employer explicitly lists Kenya and South Africa among the eligible remote locations. Fluent English and international-customer experience are required; review the Friday-to-Tuesday shift before applying.

Responsibilities

What you will do

• Answer customer questions about the company’s websites and services.
• Handle requests promptly and work cases through to an effective resolution.
• Resolve customer issues with retention and long-term satisfaction in mind.
• Introduce relevant website features or services when they meet a customer’s needs.
• Maintain a consistently high standard of customer care.

Requirements

What you will bring

• Fluent written and spoken English; Japanese, Spanish or Chinese is an advantage.
• Previous experience supporting international customers.
• Fast and accurate English typing skills.
• Ability to learn quickly, absorb detailed information and respond sensitively to customer emotions.
• Sound judgement in difficult cases, adaptability under pressure and a proactive service mindset.

Benefits

What the role offers